![]() ![]() ![]() In April 2011, the Centers for Medicare and Medicaid (CMS) enacted a hospital Value Based Purchasing (VBP) program that began to measure and pay for hospital quality performance (, n.d.). Hospital leaders and healthcare organizations are making concentrated efforts to change their environments to assure patient safety and patient and nurse satisfaction. The authors conclude with discussion of findings and implications for nursing management. In this project, implementation of bedside report had a positive impact on patient safety, patient satisfaction, and nurse satisfaction. HCAHPS and Press Ganey® results demonstrated improvement in Press Ganey® scores on two of the three nursing units. Results demonstrated that patient fall rates decreased by 24%, and nurse satisfaction improved with four of six nurse survey questions (67%) having percentage gains in the strongly agree or agree responses following implementation of bedside report. This article begins with the background of the problem and literature review, and then presents the project methods, measures, and data analysis. Fall rates, HCAHPS and Press Ganey® scores, and nurses’ response to a satisfaction survey were measured before and after the project implementation. An evidence-based practice change incorporating bedside report into standard nursing care was implemented and evaluated over a four-month time period on three nursing units. Research has shown that the implementation of bedside report has increased patient safety and patient and nurse satisfaction. A Midwestern, 532-bed, acute care, tertiary, Magnet® designated teaching hospital identified concerns about fall rates and patient and nurse satisfaction scores. ![]()
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